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I want to move the database from an old to a new computer: Copy the entire database folder from the old computer and paste it in the database location on the new one. The database folder is usually C:\Program Files\CARAT50\DATA but to make sure, start CARAT, select the DATABASE section and the location will be displayed at the top of the screen. Repeat this on both the old and new computers to guarantee proper folder location.
I get "runtime error 6" when printing a certificate: The reason for this is usually memory limitations. If you include a large jewelry photo make sure the photo file is not larger than 256K. Reduce as needed. Try to also download the latest version of the program from the DOWNLOAD section on this site, by selecting the fixes to componenst, the main program section.
The Printer does not work or does not print correctly: Make sure the printer is connected and the correct printer drivers installed (try to also print from another software.) Contact your computer supplier or printer vendor if this is not the case. Also, check the computer Display properties to make sure the number of colors used is less than True Colors (32 bit).
The Database is not accessible or exhibits erratic behavior: Make sure your disk drive is not corrupted (try to run a disk diagnostics/repair program such as ScanDisk.) Also, it may be time to run the database repair and compact functions, available in the Database section of CARAT.
The Password/Authentication number is rejected even though the exact same number worked before: You need to purchase a separate license for each computer on which CARAT is installed (or reinstalled after a disk crash etc.) Print and fax the registration form (2nd screen into the program) to us so we can generate your unique number.
My business address changed and I need to update certificate: Use the CARAT Customization program to update your address. You may also use this utility to change many of the other attributes on the program.
Is the Demonstration version of CARAT complete: The demonstration version of CARAT is complete and identical to the production version, so you can test and experiment with all the options provided by CARAT. The only difference is that the program will print the word VOID on the certificates.
What is the difference between the Professional and the Network version of CARAT: Both versions of CARAT provide the same level of functionality. However, with the network version, you can access the same database from multiple computers thus sharing the information. Also, with the network version you can create as many databases as needed, which is a useful feature for professional appraisers that serve multiple store and need to keep the information separated.
Can I use my business letterhead to print certificates: A powerful (yet easy to use) customization utility is available with CARAT through which you can tailor the software to your needs and taste. Use the Layout option of the customization utility to instruct CARAT not to print software letterhead and set your paper top margin appropriately (through the Page option) to accomplish the above.